Frequently Asked Questions
Here are some of the common questions that we get and the answers that we provide.
1. What are your hours?
We are open:
- Monday6:30am – 5:30pm
- Tuesday6:30am – 6:30pm
- Wednesday6:30am – 5:30pm
- Thursday6:30am – 6:30pm
- Friday6:30am – 4:30 pm
Physicians & Specialists Phone Hours
- Monday9:00am – 4:00pm
- Tuesday9:00am – 4:00pm
- Wednesday9:00am – 4:00pm
- Thursday9:00am – 4:00pm
- Friday9:00am – 4:00pm
2. What should I wear to my appointment?
We recommend wearing something that you are comfortable in, we do have shorts and gowns available if needed.
3. Do you direct bill insurance plans?
Yes! We can bill directly to:
4. Is your gym open to the public?
Due to COVID 19 our gym is closed to the public until further notice.
5. Do you need a referral to book an appointment?
No – you do not need a referral for booking.
6. What is your cancellation policy?
We request 24 hours notice for a cancellation – there may be a $25.00 no show/cancellation fee depending on the circumstance.
7. What is the GLAD program?
Glad is an 8-week education and exercise program developed in Denmark for people with symptoms of knee or hip osteoarthritis (OA). This program will teach you the right way to move to reduce your OA symptoms.
If you are interested in the program, we offer a free consultation with a physiotherapist to determine whether you are a good candidate for the program.